Terms & Conditions

The West Wing is generally booked for week stays from Friday to Friday or Monday to Monday.  The School House is generally booked for short stays from Friday to Sunday or from Saturday to Monday.

We can hold provisional bookings for 5 days. We will confirm a booking by email when we have received a 30% non-refundable deposit of the full accommodation charge.

Arrival time is from 3pm and departure time is by 10am. This gives us the time we need to clean and prepare for the next guests.

BOOKING TERMS AND CONDITIONS

The Contract entered into is between Mr & Mrs W Browne-Swinburne (The Owners) and the person making the actual booking (who must be over 18 years old) and all the other members of your party as notified by you. This contract is for short term holiday let only. The contract is only effective once the completed signed booking form is received with the required payment and written confirmation of acceptance has been sent by The Estate Office on behalf of The West Wing and/or The School House. You are required to check the confirmation carefully upon receipt. The Contract is subject to Law and the jurisdiction of the Courts.

PAYMENT

A deposit of 30% of the cost of the holiday booking is required and is non-refundable. The balance is due 8 weeks before the start of your holiday (10 weeks for Christmas and New Year). For bookings made less than 8 weeks before arrival, full payment is required on booking. We accept payment by BACS and cheque. The Owners reserve the right to cancel a holiday booking where full payment has not been received in accordance with these terms.

CANCELLATION

You are strongly advised to take out appropriate cancellation and travel insurance for your holiday.

If you are forced to cancel the holiday booking due to unforeseen circumstances you must inform us of any cancellation immediately in writing by recorded delivery or by email.  If we have not responded within 24 hours then please call 0191 375 8152.

  • The deposit is non-refundable.
  • If your cancellation is made less than 8 weeks from the day of your arrival then you will be charged the full rate.
  • We will endeavour to re-sell the dates. If this is possible, then we will refund any money due, minus administration costs.
  • Please note we may not be able to sell the dates at the full rate which you have initially paid, in this case we can only refund you part of what we receive from the new booking.

 

LIABILITY

The Owners shall not be liable for death or any personal injury.  No liability is accepted for any other damage, injury, loss, expense (accidental or otherwise) or inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the let. The terms of the Contracts (Rights of the Third Party) Act 1999 shall not apply to this contract.

GUEST NUMBERS

Under no circumstances may more than the maximum number of persons (8 – West Wing, 6 – School House), occupy the property.  In exceptional cases the owners may give permission for extra people to occupy the premises, in this case there will be an additional charge at the owners’ discretion.  Names of all people staying at The West Wing and The School House need to be given at the time of booking.  Admittance may be refused if this condition is not observed.

The Owners reserve the right to refuse or revoke bookings from parties which may in its opinion prove unsuitable as a result of their behaviour or otherwise for/in/at The West Wing and The School House.

BOOKING ALTERATION

The Owners reserve the right, in the interests of safety or any other reason beyond their control to cancel or alter arrangements made for you.  In this unlikely event we guarantee to return to you any payment/charges made in full including the deposit. If we have a request from you to change the dates of the booking after confirmation has been issued, subject to the change being requested more than 6 weeks prior to the commencement of the holiday (10 weeks for Christmas and New Year) and The West Wing and/or The School House have availability for those new dates there will be no charge for the change in booking.

CARE OF THE PROPERTY

You and the members of your party are responsible for taking care of the property during your stay. All equipment and contents must be left clean and tidy on departure (except linen to be laundered). Any damages or breakages in the property are the joint responsibility of you and the member/s of your party that have caused the damage or breakage. The cost is payable upon demand and, subject to any incurred losses, not limited to loss of rental, interest, and other consequential charges as may be incurred by The West Wing and/or The School House.  Minor breakages are not usually charged for being reasonable wear and tear but the hirer must report any damage before departure.  The Owners operate a non-smoking policy throughout all properties.  A £25 charge will be levied if keys are taken from the property on departure this is for replacements and inconvenience.

NO SMOKING POLICY

There is a strict no smoking policy inside all properties.  In the event of any member of the party breaching the smoking policy The Owners will make a charge for additional cleaning and damage caused as a result.

RIGHT OF ENTRY

The Owners reserve the right to enter the property at any reasonable time for the purpose of an emergency or for emergency repairs should they become necessary.  They will obviously respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this. The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any fire risk or other risk such as flooding. You and each one of the members of your party are responsible for acting in a responsible manner during the holiday period.

DESCRIPTIONS

All information on the website is given in good faith and is correct at the time of publication but the Owners cannot be responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating the website.

COMPLAINTS PROCEDURE

You must inform the Owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the Owners will not be required to pay any compensation or expenses of any kind.